Privacy Policy
Nurturing Care Early Learning (“Nurturing Care”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website (“Site”) and when you enquire about enrolment, tours, or care.
1.What personal information we collect
From parents/guardians
Name, email address, phone number
Suburb/state
Enquiry details (tour requests, preferred days, start date)
Any other information you include in messages
About children (where relevant to an enrolment enquiry)
Child’s name and date of birth/age
Requested days of care
Relevant care information you choose to share (e.g., routines, allergies, medical needs)
Automatically (website usage)
Device and browser information
IP address (which may indicate general location)
Pages viewed, links clicked, time on page
Cookies and similar tracking technologies (see section 7)
Sensitive information: Some information (e.g., allergies, medical needs) can be sensitive information. We will only collect sensitive information where it’s reasonably necessary and you provide it voluntarily (or where required/authorised by law).
2.How we collect your information
We collect information when you:
submit a form (enrolment enquiry, contact form, tour request)
email or call us
interact with our Site (cookies/analytics)
3.Why we collect and use personal information
We use personal information to:
respond to enquiries and tour requests
communicate with you about availability, enrolments, fees, policies and routines
confirm and manage bookings (e.g., tours)
improve the Site and user experience
meet legal and regulatory obligations (where applicable)
4.Disclosure — who we may share information with
We may share personal information with:
Website and IT service providers (hosting, analytics, form tools, security)
Communication providers (email systems)
Professional advisers (legal/accounting) where necessary
Regulators or authorities where required or authorised by law
We take reasonable steps to ensure service providers handle personal information securely and only for permitted purposes.
5.Child Care Subsidy (CCS) and government information sharing
If Nurturing Care is operating as an approved provider and you are claiming (or seeking to claim) Child Care Subsidy (CCS), we may need to collect and share certain enrolment and attendance information with relevant government bodies so your CCS can be assessed and paid. Providers are expected to make families aware that this information is collected and shared for CCS purposes.
6.How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include access controls, secure systems, and limiting access to authorised personnel.
No method of transmission over the internet is completely secure, but we work to maintain appropriate safeguards.
7.Cookies and analytics
Our Site may use cookies and similar technologies to:
remember preferences
measure website traffic and performance
understand how visitors use the Site
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Access and correction
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@nurturingcare.life
Phone: (03) 5550 2704
Location: Inner North Melbourne, VIC (Tours by appointment)